MMP Consultancy are working with a fantastic organisation to recruit Customer Service Advisor to join them on a Fixed Term Contract in Kent.
Salary: -29,631 Per Annum
Please note this position offers Hybrid Working.
Key Responsibilities
- Deliver consistently high-quality customer service across all our contact channels in accordance with customer service standards.
- Ensure customers receive an equally positive experience, and tailor the service to meet the diverse needs of individuals.
- Take ownership of challenging messages and difficult conversations with customers, including helping to resolve complaints.
- Comply with policies, procedures and guidelines and recognise when to escalate for exceptions.
- Work with colleagues, partners and contractors to ensure customers experience an efficient and joined-up service.
- Ensure customers experience a continuously improving service by listening to them and feeding back customer views.
- Actively manage your learning to keep your knowledge up-to-date, enabling you to deliver the right answer, first time.
- Competently use relevant systems to deliver a high level of customer service.
- Implement and support changes to customer service delivery.
Requirements:
- Experience of working in a customer service or contact centre environment.
- Commitment to making a positive difference to people by delivering great customer service.
- Ability to communicate clearly and build rapport with customers across a range of contact channels, including telephone, email, live chat and social media
- Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems.
- Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
- Ability to tailor complex information according to the needs of the customer.
- Ability to prioritise competing commitments and work accurately and methodically under pressure.