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Contract

Customer Service Advisor

Sevenoaks
money-bag £29631/annum
Posted 6 days ago

MMP Consultancy are working with a fantastic organisation to recruit Customer Service Advisor to join them on a Fixed Term Contract in Kent.

Salary: -29,631 Per Annum

Please note this position offers Hybrid Working.

Key Responsibilities

  • Deliver consistently high-quality customer service across all our contact channels in accordance with customer service standards.
  • Ensure customers receive an equally positive experience, and tailor the service to meet the diverse needs of individuals.
  • Take ownership of challenging messages and difficult conversations with customers, including helping to resolve complaints.
  • Comply with policies, procedures and guidelines and recognise when to escalate for exceptions.
  • Work with colleagues, partners and contractors to ensure customers experience an efficient and joined-up service.
  • Ensure customers experience a continuously improving service by listening to them and feeding back customer views.
  • Actively manage your learning to keep your knowledge up-to-date, enabling you to deliver the right answer, first time.
  • Competently use relevant systems to deliver a high level of customer service.
  • Implement and support changes to customer service delivery.

Requirements:

  • Experience of working in a customer service or contact centre environment.
  • Commitment to making a positive difference to people by delivering great customer service.
  • Ability to communicate clearly and build rapport with customers across a range of contact channels, including telephone, email, live chat and social media
  • Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems.
  • Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
  • Ability to tailor complex information according to the needs of the customer.
  • Ability to prioritise competing commitments and work accurately and methodically under pressure.

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