Customer Service Advisor

Job Title: Customer Support Expert (Contact Centre) 6 Month Contract £19.06 per hour - Inside IR35 (Umbrella Rate) Based in Manchester As a Customer Support Expert in a contact centre, you will be the first point of contact for our Customers and Dealers. The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls. You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience. Position Responsibilities: Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment. Respond to customer enquiries received through other channels including emails, live chat, SMS, and post. Achieve business targets by efficiently managing call volume and resolving customer issues effectively. Maintain accurate and up-to-date customer account records. Process customer payments made by debit/credit card and investigate payment-related issues, including refunds. Provide settlement quotes. Assist customers with financial health and loss recovery enquiries. Support customers through the end-of-contract process. Address and resolve customer dissatisfaction issues. Provide support to customers dealing with bereavement. Perform account administration tasks, such as name/address changes and sending letters/emails. Qualifications and ..... full job details .....