https://jobs.co.uk/job/customer-service-advisor-connect2dudley--e5f3b941-f2e1-482c-91d9-f9b010532522 RSS feed for Customer service Advisor at Connect2Dudley. en-gb Fri, 09 Oct 2026 22:39:03 GMT https://jobs.co.uk/job/customer-service-advisor-connect2dudley--e5f3b941-f2e1-482c-91d9-f9b010532522 https://jobs.co.uk/job/customer-service-advisor-connect2dudley--e5f3b941-f2e1-482c-91d9-f9b010532522 Wed, 07 Oct 2026 23:00:00 GMT Location: Dudley | Salary: £13.70 - £17.92/hour | Type: Temporary | Customer Service Act as the first point of contact for customers via telephone, email channels. Deliver excellent customer service by responding to enquiries promptly, accurately, and professionally. Resolve customer enquiries at the first point of contact wherever possible. Escalate complex cases to the appropriate department when necessary. Maintain customer confidentiality and comply with GDPR and Data Protection requirements. Handle complaints and challenging situations with empathy, patience, and professionalism. Provide information and guidance on Blue Badge eligibility, applications, renewals, replacements, and appeals. Assist customers with completing application forms and submitting supporting documentation. Process Blue Badge requests and update records accurately on relevant systems. Liaise with internal teams and external agencies to support the application process. Monitor application progress and provide updates to customers. Respond to enquiries relating to household waste, recycling, and environmental services. Process requests for replacement bins, additional bins, and recycling containers. Log and investigate reports of missed collections and a... Temporary