Customer service Advisor

Customer ServiceAct as the first point of contact for customers via telephone, email channels.Deliver excellent customer service by responding to enquiries promptly, accurately, and professionally.Resolve customer enquiries at the first point of contact wherever possible.Escalate complex cases to the appropriate department when necessary.Maintain customer confidentiality and comply with GDPR and Data Protection requirements.Handle complaints and challenging situations with empathy, patience, and professionalism.Provide information and guidance on Blue Badge eligibility, applications, renewals, replacements, and appeals.Assist customers with completing application forms and submitting supporting documentation.Process Blue Badge requests and update records accurately on relevant systems.Liaise with internal teams and external agencies to support the application process.Monitor application progress and provide updates to customers.Respond to enquiries relating to household waste, recycling, and environmental services.Process requests for replacement bins, additional bins, and recycling containers.Log and investigate reports of missed collections and arrange appropriate follow-up action.Provide advice on collection schedules, recycling policies, bulky waste collections, and waste disposal procedures.Ensure service requests are recorded accurately and passed to operational teams where required.Maintain accurate customer records and case notes using customer relationship ..... full job details .....