Customer Service Advisor

Customer Service Advisor - END OF CONTRACTS Specialist Location: Berkshire, Sleugh, South East EnglandJob Type: Temporary, Full-TimeIndustry: Banking and Finance / Customer Service and Call CentresSalary: £14.88 per hourBenefits: Hybrid working arrangement two days per week WFH after training is completedJob Description The Customer Service Advisor provides excellent support and guidance to customers within the banking and finance sector. The role involves managing inbound customer enquiries via telephone, email or online platforms, resolving issues efficiently and accurately, and ensuring a positive customer experience at all times. The position requires adherence to regulatory requirements and company policies while maintaining confidentiality and professionalism.Key Responsibilities Receive and respond to customer enquiries promptly and courteously across multiple communication channels.Provide clear, accurate information regarding financial products, services, and policies.Identify customer needs and offer appropriate solutions or escalate where necessary.Handle customer complaints with empathy and resolve issues to achieve customer satisfaction.Maintain detailed and accurate records of customer interactions and transactions.Ensure compliance with all regulatory and internal standards, including data protection and financial conduct rules.Contribute to continuous improvement by providing feedback on customer issues and service processes.Work collaboratively with team ..... full job details .....