Customer Service Advisor

Are you a detail-oriented professional with a flair for resolving billing queries.Join us at Concentrix, where you will work with a leading telecommunications provider. In this role, you''ll handle billing inquiries related to overdue payments, discrepancies in bills, and processing payments over the phone. This position offers a prime opportunity to excel and grow while delivering exceptional service and contributing to our sales team''s success by passing along qualified leads. Enjoy the satisfaction of enhancing customer experiences and earning bonuses for successful lead generation. This position offers a prime opportunity to excel and grow while providing exceptional service and contributing to our customer''s contentment. Enjoy the challenge of resolving billing issues and earning bonuses for outstanding performance. Key Responsibilities: Billing Queries and Resolution: Proficiency in diagnosing and resolving billing issues efficiently is crucial, paired with the ability to convey complex billing details in understandable terms to customers. Customer Service and Communication: Effective listening and empathy are vital for understanding customer concerns, while strong communication skills ensure clear articulation of solutions, fostering trust and positive experiences. Efficient complaint management involves promptly addressing issues, ensuring the customer''s voice is heard, and implementing solutions that prevent future occurrences, thereby enhancing overall customer ..... full job details .....