Customer Service Advisor

Kickstart your career with one of the UK s fastest-growing customer experience companies. Be a part of our inclusive and friendly team as a Customer Service Advisor for the prestigious BMW brand. If you''re passionate, thrive in a fast-paced environment, and excel at delivering exceptional service, we want you! Salary - £26,520 Location Dearne Valley Office, Adwick Park, Rotherham S63 5NA Permanent role contracted to 40 hours paid production scheduled between 8am-7pm Monday to Friday, Saturday/Sunday 9am-5:30pm. Full time training and support provided. What s in it for you: Access to a range of employee benefits Annual leave starting at 28 days/annum (pro-rata) A vibrant office-based role with a great team Onsite canteen. Free onsite parking. Referral programme refer friends or family to work with Concentrix and earn up to £600 per referral! Key Responsibilities: Manage customer enquiries through to resolution with a strong focus on service quality and satisfaction. Act as a main point of contact for customer cases, liaising with internal teams and specialist functions as required. Support customers with technical queries, troubleshooting, and escalation of more complex issues. Follow internal processes and policies to ensure accurate and efficient case handling. Maintain strong knowledge of products, systems, and services to deliver effective support. Skills to succeed: Experience in delivering exceptional customer service, ideally within a contact centre or ..... full job details .....