https://jobs.co.uk/job/customer-service-advisor-complaints-opus-people-solutions-ltd--f24ce733-765e-4c7f-88dc-3292b28895ad RSS feed for Customer Service Advisor - Complaints at Opus People Solutions Ltd. en-gb Thu, 30 Jul 2026 15:25:04 GMT https://jobs.co.uk/job/customer-service-advisor-complaints-opus-people-solutions-ltd--f24ce733-765e-4c7f-88dc-3292b28895ad https://jobs.co.uk/job/customer-service-advisor-complaints-opus-people-solutions-ltd--f24ce733-765e-4c7f-88dc-3292b28895ad Thu, 30 Jul 2026 11:52:22 GMT Location: Melton | Salary: 16.08-16.08 Hourly | Type: Temporary | Customer Service Advisor - Complaints Location: Hybrid basis - days onsite to be discussed with manager, with local area knowledge required (Lowestoft/Melton area) Pay Rate: 16.08 per hour PAYE Contract Length: Temporary basis, initial 6-week assignment with potential to extend. 37 hours per week, Monday - Friday 8.45am - 5pm. Lunch is unpaid. Start Date: As early as Monday 3rd August, subject to compliance checksHybrid working arrangements can also be considered Equipment Collection Location- Melton, IP12 1RT Contact Centre Location- Lowestoft, NR33 0EQ This is primarily a remote role, however applicants must be based locally to collect and return equipment and have a good understanding of the local area. Hybrid working is also available.LocationsEquipment Collection/Return: Melton, IP12 1RTContact Centre: Lowestoft, NR33 0EQ The Role You will play a key role in managing customer complaints and feedback, ensuring all cases are handled professionally, sensitively and in line with East Suffolk Council''s policies and service standards.Key responsibilities include:Manage and coordinate Stage 1 and Stage 2 complaints in line with East Suffolk Council''s Customer Feedback Policy.Inves... Temporary