Customer Service Advisor

Customer Service AdvisorManchester Full-timeIf a customer has a problem, you''ll own it until it''s sorted.We''re looking for a Customer Service Advisor to join a small, experienced and genuinely dedicated customer service team within an established consumer products business.This isn''t a high-volume call centre role, and it isn''t about getting somebody off the phone as quickly as possible.You''ll deal with enquiries and complaints from both retail customers and members of the public, taking responsibility from the initial contact right through to resolution.Sometimes the answer will be straightforward. Sometimes you''ll need to investigate, speak to other departments, chase information and find a practical solution.Either way, the important thing is that you care about getting it right.What You''ll Be DoingHandling customer enquiries by phone and emailManaging complaints from initial contact through to resolutionSupporting both retail customers and members of the publicInvestigating delivery, product, order and general customer issuesLiaising with Sales, Logistics, Stock Control and other internal teamsKeeping customers updated rather than leaving them wondering what''s happeningMaintaining accurate records of conversations and agreed actionsFollowing issues through until they are properly resolvedSpotting recurring problems and helping prevent them happening againWhat We''re Looking ForMore than anything, we''re looking for the right type of person.Someone who is ..... full job details .....