Customer Service Advisor - Claims

Customer Service AdvisorDo you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there''s a role here for you!We''re currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands.Pay: 14.40p/hrContract Type: TemporaryContract Length: 6 monthsStart Date: 14th September 2026Working Pattern: Full Time, 35 hours per weekShifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday offTraining:For your first 7-8 weeks you will receive a thorough training programme focussed on getting you prepared for supporting customers.Training will be Mon-Fri 9-5, and will be based from our Halifax site Work From Home:After 8 weeks training you can work from home 3 days per week. After training you pick your workplace - attending either office in Halifax OR Leeds on a 2 days per week basis.What You''ll Do: As a Customer Service Consultant, you''ll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. You will be the first point of contact for customers, and will help in all kinds of issues such as:Handle customer enquiries on new and existing home insurance policies.Log new claims and provide updates throughout the claims process.Support customers with complex queries and case resolutions.Investigate and resolve complaints in line with ..... full job details .....