Customer Service Advisor (Claims)

Our client, a well-established and growing Accident Management company, is looking for a Customer Service Advisor to join their friendly and supportive team. If you have experience in customer service, a contact centre, administration or a busy office environment, this could be the perfect opportunity. Full training is provided, so previous claims experience is not required. As a Customer Service Advisor, you''ll support customers following road traffic accidents, guiding them through the process, arranging replacement vehicles and keeping them updated every step of the way. The Role As a Customer Service Advisor, you''ll manage customer cases from first contact through to completion, delivering excellent customer service while ensuring every case is handled efficiently. Handle inbound customer calls and enquiries. Manage customer cases from start to finish. Arrange suitable replacement vehicles. Liaise with repair garages, external organisations and other stakeholders. Keep customers updated throughout the process. Maintain accurate records using internal systems. Prioritise multiple cases while meeting service standards. Work closely with colleagues to deliver an excellent customer experience. About You We''re looking for someone who enjoys helping people, communicates confidently and thrives in a fast-paced environment. You''ll ideally have: At least 2 years'' experience in customer service, contact centres, administration or another office-based role. Excellent ..... full job details .....