https://jobs.co.uk/job/customer-service-advisor-cca-recruitment-group--2b3f42a3-ca0f-43ca-86b1-3e40033f2894 RSS feed for Customer Service Advisor at CCA Recruitment Group. en-gb Wed, 08 Jul 2026 19:16:43 GMT https://jobs.co.uk/job/customer-service-advisor-cca-recruitment-group--2b3f42a3-ca0f-43ca-86b1-3e40033f2894 https://jobs.co.uk/job/customer-service-advisor-cca-recruitment-group--2b3f42a3-ca0f-43ca-86b1-3e40033f2894 Tue, 07 Jul 2026 23:00:00 GMT Location: Glasgow | Salary: £24945/annum + salary increase up to £26,724 | Type: Permanent | Contact Centre Advisor Location: Glasgow (hybrid 2 days office/3 days home after successfully completing training period - 8 weeks) Contract: Permanent, Full Time (35 hours per week) Salary: -24,945.00 (salary increases after probationary period (4 months) + again up to -26,724 after 1 year service) + great benefits Shift patterns between 8am - 6pm Monday to Friday Start Date: 20th July This is an exciting opportunity for an experienced Contact Centre Advisor to join my Glasgow based client. Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre Advisor Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs. Effectively manage the customer experience to ensure that issues are resolved efficiently. Promote the brand at all times by providing a customer centric experience. Escalate comple... Permanent