https://jobs.co.uk/job/customer-service-advisor-cca-recruitment-group--19c1e298-054d-4538-9dad-9ca3916c5ec6 RSS feed for Customer Service Advisor at CCA Recruitment Group. en-gb Fri, 03 Jul 2026 18:12:46 GMT https://jobs.co.uk/job/customer-service-advisor-cca-recruitment-group--19c1e298-054d-4538-9dad-9ca3916c5ec6 https://jobs.co.uk/job/customer-service-advisor-cca-recruitment-group--19c1e298-054d-4538-9dad-9ca3916c5ec6 Thu, 02 Jul 2026 23:00:00 GMT Location: Glasgow | Salary: £24945/annum | Type: Permanent | Role: Contact Centre Advisor Location: Glasgow (hybrid 2 days office/3 days home after successfully completing training period) Salary: -24,125.00 (salary inc after probationary period + again after 1 year service) + great benefits Hours: 37.5 hours per week Shift patterns: Mon-Fri between 8am-10pm + 1 weekend day every 8 weeks This is an exciting opportunity for an experienced Contact Centre Advisor to join my Glasgow based client. Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre Advisor Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs. Effectively manage the customer experience to ensure that issues are resolved efficiently. Promote the brand at all times by providing a customer centric experience. Escalate complex issues and queries to Manager. Liaise with and act as a... Permanent