https://jobs.co.uk/job/customer-service-advisor-bureau-nights-maximus--4941fc40-ff94-475e-8ddf-2661211dcedc RSS feed for Customer Service Advisor - Bureau Nights at Maximus. en-gb Mon, 17 Aug 2026 16:45:58 GMT https://jobs.co.uk/job/customer-service-advisor-bureau-nights-maximus--4941fc40-ff94-475e-8ddf-2661211dcedc https://jobs.co.uk/job/customer-service-advisor-bureau-nights-maximus--4941fc40-ff94-475e-8ddf-2661211dcedc Mon, 17 Aug 2026 11:51:21 GMT Location: Cardiff | Salary: 26858.00-26858.00 Annual | Type: Permanent | Essential Duties and Responsibilities • Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary • Identify and address safeguarding concerns promptly and effectively • Meet customer service standards and performance goals • Respond to difficult and sensitive cases with empathy, patience, and resilience • Resolve service user issues proactively, calmly, and professionally • Offer guidance, tailored recommendations, and signposting to Service Users • Follow established processes and adjust to evolving procedures • Manage confidential information with strict adherence to data protection standards • Proactively seek and address feedback to drive continuous improvement in role. Qualifications and Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient • Experience maintaining high levels of accuracy and attention to detail in all tasks • Experience collaborating with diverse teams to achieve common goals • Ability to solve complex problems and deliver solutions in a timely manner • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is ma... Permanent