Customer Service Advisor

Brook Street are delighted to be supporting our Public sector client with there recruitment for Customer Service Advisors.Job details:Type - Temporary on goingHours - Full time, Monday to Friday 37 hours per week (09:00am to 17:00pm)Pay rate - 12.53 per hour (weekly pay)Location - Jarrow - NE31Start date - ASAPEnd date - Feb 2026 with possibility of extensionFully office basedTo provide exceptional levels of customer service by answering incoming calls, dealing with queries and providing first time resolution. They will be expected to seek to continuously improve customer knowledge and internal processes to reduce failure demand. Key Responsibilities:Receive inbound calls from providers of legal aid, members of the public and other customers with regards to Legal Aid - establish a high-quality working relationship with a variety of customers and take personal ownership of problems, ensuring successful resolution.Provide customer advice and support over the telephone, by email or in written form. Moreover, be responsible for maintaining and improving customer satisfaction.Work to reduce the number of incoming calls by educating providers regarding their submissions.Document all calls accurately using appropriate methods. Apply standards consistently in order to meet personal productivity and quality targets.Communicate clearly and effectively with all callersPerson Specifics:Works well both independently and as part of a team.Enjoys being part of a fast-paced and rewarding ..... full job details .....