Customer Service Advisor

Customer Service Advisor - Online Civil Money ClaimsLocation: HMCTS Bennett House, Town Road, Hanley, Stoke-on-Trent, Staffordshire, ST1 6AU Working Arrangement: Office-based for approximately 8 weeks, then hybrid (60% office attendance required per week)Hourly Rate: 12.36 per hour, increasing to 13.25 per hour after 12 weeksHours: 37 hours per week, Monday - Friday, 9:00am - 5:00pm (flexibility required)Contract: Temporary until September 2026 Start Date: Monday 30th March 2026 Minimal holiday can be accommodated within the first 4-6 weeks.About the RoleBrook Street, in partnership with HM Courts and Tribunals Service, is offering a fantastic opportunity to join their team as a Customer Service Advisor.This is an excellent opportunity to gain valuable experience within the Public Sector while supporting individuals through important legal processes.As a Customer Advisor, you will act as the first point of contact for service users. You will handle inbound calls, provide clear and accurate guidance on applications and court-related queries, and ensure every caller receives an accessible, inclusive, and supportive service.This is primarily a telephone-based contact centre role, with some administrative responsibilities. You must be comfortable spending the majority of your day on calls and communicating clearly with a wide range of people.Key Responsibilities for Customer Service AdvisorHandling inbound calls from members of the public and professional usersProviding updates, ..... full job details .....