Customer Service Advisor

A fantastic opportunity to join a friendly, hard-working customer service and sales order processing team in Banbury - please note this is an office based role.Your main focus would be to ensure KPI''s are met to deliver excellent customer service and strive to exceed customer expectations wherever possible:Confirm receipt of orders to all customers within 24hrs.Apply company credit control policy. Ensuring credit limits are checked with no invoices outstanding before orders are processed.Process sales orders through to delivery.Arrange delivery of sales orders with hauliers/shipping lines.Raising customs, import and export documentation where required.Raise sales contracts and call offs.Maintain all Contract records, shipment and delivery spreadsheets accordingly.Obtain and issue Quality Certificates.Raise sales invoices.Handle general customer enquiries.Handle straightforward customer complaints.Maintain complaint records.Process sample requests and maintain records.Maintain sales commission records.Maintain distribution cost records.PURCHASEObtain and save all relevant paperwork from suppliers.Process Purchase orders through to delivery.Raise Purchase contracts and call offsValidate purchase invoices and resolve disputes.Communicate with Suppliers regarding specific requirements.Maintain Supplier contract records.STOCK CONTROLResponsible for ordering stock in accordance with requirements.Arrange delivery of stock orders with hauliers/shipping lines.Book stock onto system ..... full job details .....