Customer Service Advisor

Customer Service Advisor (Customer Care) WarwickThe headlines A salary well above the usual for a customer service role, plus annual bonus25 days holiday plus bank holidays, with the option to buy and sellOne day a week from home once fully trained37.5 hour week with an early finish on FridaysPension and company share scheme About our client Our client is a well known international manufacturer with a premium brand and a long established reputation for quality. They supply trade and business customers across the UK, and their UK head office in Warwick is looking for a Customer Service Advisor to join a settled, close knit customer care team where people tend to stay.Why this role is different This is not a scripted call centre job. As a Customer Service Advisor you will be the person customers rely on to get things sorted, with the systems, training and support to do it properly.No two days are the same. One call might be a trade customer tracking down the right spare part, the next a distributor chasing an urgent delivery, and the next a warranty query that needs some detective work. You will look after your own accounts, so you will get to know your customers and build real relationships rather than working through a faceless queue.Product knowledge comes with time and support from the team. What matters is strong customer service experience, a curious mind and a genuine enjoyment of solving problems.What you ll be doing Handling customer service calls, emails and ..... full job details .....