Customer Service Advisor

Job Title: Customer Service Advisor Type: Temporary - 3 months Location: South Wales Salary: £26,942 per annum Hours: Full Time BRC are working closely with a social housing organisation in South Wales who are looking for a Customer Services Advisor to join their busy Customer Services team. This is an excellent opportunity for an experienced customer service professional with a background in social housing, contact centres or customer-facing environments. You will act as the first point of contact for customers, delivering an efficient, empathetic and professional service across a range of housing-related enquiries. Responsibilities: Acting as the first point of contact via telephone, email, online channels and face-to-face. Handling enquiries relating to repairs, rents, neighbourhood services and housing management. Diagnosing and logging repair requests accurately. Updating customer records and maintaining CRM systems. Resolving customer queries at the first point of contact wherever possible. Supporting customers with tenancy, income and ASB-related enquiries. Carrying out customer satisfaction surveys and outbound calls. Working collaboratively with internal teams and external contractors. Providing reception cover, processing payments and handling incoming correspondence. Requirements: Previous experience within a customer service or contact centre environment. Experience dealing with a high volume of customer enquiries. Knowledge of social housing is desirable. ..... full job details .....