Customer Service Advisor

Role: Customer Service Advisor Location: Ringwood, BH24Hours: Full time, 40 hours per weekShifts: Contracted hours between 7:00am - 10:00pm, Monday to Sunday (Typical shifts for this role between 7.00am - 6.00 pm)Contract Type: Permanent Salary: 12.21 per hourAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are recruiting for an enthusiastic and driven individual to join our team as Contact Centre Advisor based in Ringwood.You''ll be the first point of contact for customers of our exciting clients, covering a wide range of magazine collections-from comic heroes and crafts to sci-fi, sports, and military history. Your role will involve handling customer queries via phone, email, live chat, and social media, ensuring every interaction is professional, friendly, and solution focused.Key Responsibilities Respond to customer enquiries via phone, email, live chat, and social media Resolve queries efficiently using our internal systems Deliver a high standard of customer service at all times Collaborate with team members to continuously improve the customer experience What We''re Looking For Confident using IT systems; basic Excel and Word knowledge is a plus Excellent communication, numeracy, and literacy skills A positive telephone manner and strong problem-solving abilities Previous customer service or call centre experience is desirable but not essential Hours: A rota is supplied every two weeks with ..... full job details .....