https://jobs.co.uk/job/customer-service-advisor-bjs-distribution-storage-and-couriers--baa46473-d103-4a10-9f01-92f68a75569a RSS feed for Customer Service Advisor at BJS DIstribution Storage and Couriers. en-gb Fri, 24 Jul 2026 14:49:48 GMT https://jobs.co.uk/job/customer-service-advisor-bjs-distribution-storage-and-couriers--baa46473-d103-4a10-9f01-92f68a75569a https://jobs.co.uk/job/customer-service-advisor-bjs-distribution-storage-and-couriers--baa46473-d103-4a10-9f01-92f68a75569a Fri, 24 Jul 2026 11:52:09 GMT Location: Wednesbury | Salary: 10000-500000 Annual | Type: Permanent | Job Description and Person Specification Job Title: CS Advisor Department: BJS Extra Reporting to: Manager _ Job Summary Act as a key point of contact for customers on the day of delivery and installation services, ensuring a smooth, professional, and customer-focused experience from start to finish. Provide clear communication, manage expectations, and coordinate effectively with internal teams to resolve issues quickly and maintain high levels of customer satisfaction. Main Duties Act as the main point of contact for customers on the day of delivery and installation services, providing timely updates and ensuring a seamless service experience. Respond to customer queries and complaints promptly, ensuring all issues are acknowledged, logged, and resolved within agreed timeframes. Maintain clear and consistent communication with customers throughout the delivery process to manage expectations effectively. Liaise with internal departments such as transport, warehouse, and operations to coordinate resolutions and ensure efficient delivery service. Update customer service databases, trackers, and CRM systems in real time with accurate and detailed information. Perform custo... Permanent