Customer Service Advisor

Customer Service Advisor 12-Month Fixed-Term ContractLocation: DurhamHourly Rate: 12.60 - 18.90Key Details:Hours: 37 per weekShifts: 8:00-11:30 AM starts to 17:30-20:00 PM finishes - Part time hours also available.Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)Perks:Vouchers awarded for star performanceFree tea and coffee available onsiteAbout the RoleWe''re looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.What You''ll Be DoingHandling inbound and outbound calls, emails, and customer enquiriesCompleting transactions and maintaining accurate digital and manual recordsManaging daily workloads to meet deadlinesEscalating non-routine queries appropriatelyCollaborating with team members to support overall performanceProviding general administrative supportEnsuring compliance with internal controls and audit requirementsWhat We''re Looking ForCandidates from all customer service backgroundsStrong communication and interpersonal skillsProven ability to work effectively in a team or structured environmentGood organisational and time management skillsExcellent attention to detail and accuracyCommitment to delivering high-quality customer ..... full job details .....