Customer Service Advisor

Mon-Fri 2pm - 6pm No weekends Part Time We''re looking for enthusiastic Customer Service Advisors to join our team and deliver exceptional support to customers across phone, email and live chat channels. This role is customer-facing and detail-focused: you''ll resolve enquiries, share product knowledge and help customers make confident purchase decisions while maintaining our high standards of service.What you''ll get:Competitive salary and performance-related bonusMon-Fri opportunities with rota stability and limited weekend cover only where operationally necessaryPension scheme provided by Legal and GeneralLife assurance and access to Medicash for health and wellbeing supportEmployee discounts on products and servicesComprehensive induction, product training and ongoing developmentThe role:Provide friendly, efficient and accurate customer service across multiple channels including phone, email and live chatUse product knowledge to advise customers on features, availability and suitability to meet their needsResolve enquiries, complaints and order issues promptly, escalating when necessary to maintain excellent customer outcomesRecord customer interactions and maintain accurate notes in the CRM to ensure continuity and quality of serviceWork to performance targets such as response time, first contact resolution and customer satisfaction scoresIdentify opportunities to improve processes and feedback customer insights to product and operations teamsMaintain up-to-date product ..... full job details .....