Customer Service Advisor Banking

Customer Service Advisor Banking Glasgow (City Park)Full-Time Permanent 26,000 - 28,50040 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00Operational hours after training: On-site: 10:00 - 19:00After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We''re hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You''ll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You''ll Be DoingHandle inbound customer calls relating to suspected fraud or scamsInvestigate suspicious transactions and raise fraud casesSupport customers who may be vulnerable or experiencing financial difficultiesApprove or decline payments based on fraud risk assessmentsProvide reassurance and guidance to customers affected by fraudEducate customers on how to protect themselves from scamsEnsure all activity follows regulatory and banking compliance standardsTake ownership of customer queries and deliver first-call resolution wherever possibleWhat We''re Looking ForMinimum 12 months experience within a UK banking or ..... full job details .....