Customer Service Advisor

Customer Advisor - Private Medical Insurance - Starting salary between £25,400 to £28,500 (depending on hours, skills, and experience) plus additional benefits Do you love helping people and making a real difference?Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you''re passionate about delivering brilliant service and supporting people when they need it most - we''d love to hear from you.Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period).Flexible shift pattern between 08:00 - 18:30, Monday - Friday and one Saturday shift every six weeks, 09:00 - 13:00.A bit about the jobYou''ll be the first point of contact for customers making a health insurance claim. Whether it''s booking an appointment, sorting out a bill, or arranging overnight care - you''ll guide them through every step.You''ll help customers access the private treatment they need, from outpatient tests to aftercare. You''ll also handle occasional complaints, with full support from your team. It''s a role that really matters - and one where you can make a big impact.Skills and experience we''re looking for Great communication skills and experience in a customer-facing role. Empathy and the ability to support people through difficult times. A natural problem-solver who asks the right questions to get things done. Detail-focused and confident making decisions based on ..... full job details .....