Customer Service Advisor

We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join our team. You will be the first point of contact for customers, providing excellent support and resolving queries efficiently through phone, email, live chat, or face-to-face communication.The successful candidate will have strong communication skills, a positive attitude, and the ability to work well in a fast-paced environment.As a Customer Service Advisor, you will be responsible for:Respond to customer enquiries promptly and professionallyHandle incoming calls, emails, and online messagesResolve customer complaints and provide suitable solutionsProcess orders, payments, refunds, and account updatesMaintain accurate customer records and documentationWork towards individual and team performance targetsEscalate complex issues to the relevant department when necessaryDeliver excellent customer service at all timesFollow company policies, procedures, and data protection guidelinesThe ideal candidate will be:Customer-focused with a proactive approachFriendly, professional, and approachableStrong attention to detailTeam player with a positive attitudeResilient under ..... full job details .....