https://jobs.co.uk/job/customer-service-advisor-austin-banks--337208aa-e04a-4bb5-862b-4c6022a6c53b RSS feed for Customer Service Advisor at Austin Banks. en-gb Tue, 26 May 2026 19:56:07 GMT https://jobs.co.uk/job/customer-service-advisor-austin-banks--337208aa-e04a-4bb5-862b-4c6022a6c53b https://jobs.co.uk/job/customer-service-advisor-austin-banks--337208aa-e04a-4bb5-862b-4c6022a6c53b Mon, 04 May 2026 23:00:00 GMT Location: Doncaster | Salary: £26000 - £29000/annum Bonus Structure | Type: Permanent | We are working with a UK-based supplier of decorative aggregates, landscaping materials, and building products, serving both trade and domestic customers nationwide. The company is known for its strong customer focus, wide product range, and reliable delivery services. As a family-run business, places high importance on delivering excellent customer experiences and expert product advice. As a Customer Service Advisor, you will be responsible for: Handle high volume inbound customer enquiries via phone, email, and online channels Provide accurate product information (e.g., gravel types, quantities, landscaping uses) Assist customers in selecting suitable products using knowledge of aggregates and landscaping materials Process customer orders and amendments accurately Track and update customers on order and delivery status Resolve issues relating to orders, deliveries, or payments Liaise with logistics teams and third-party hauliers regarding deliveries Advise customers on delivery requirements (e.g., access restrictions, vehicle types) Manage delivery-related queries or complaints Handle customer complaints professionally and efficiently Investigate... Permanent