Customer Service Advisor Advanced

Are you confident speaking to customers and explaining information clearly?Dive Into a Career That Makes a Splash - Join United UtilitiesUnited Utilities delivers essential water services to homes and businesses across the Northwest and are looking for friendly, organised, and customer-focused individuals to join their team as a Customer Service Advisor - Lead Pipe Replacement Scheme (Inbound Calls).About the RoleThis role supports United Utilities'' Lead Pipe Replacement Scheme, helping customers who may have lead water pipes-most commonly found in homes built before 1970. You will be the first point of contact for customers calling with questions about their water supply, pipe ownership, eligibility for replacement, and next steps.You''ll provide reassurance, explain the scheme clearly, and ensure all customer details are accurately captured before being passed to a dedicated case manager.What You''ll Be DoingHandling inbound calls from customers enquiring about possible lead pipesExplaining what lead pipes are and why replacing them improves water qualityAdvising customers on pipe responsibility (homeowner vs United Utilities)Accurately logging customer details and updates on internal systemsPassing customer cases to the relevant case manager for follow-up, surveys, or replacement workProviding clear guidance and reassurance throughout each interactionWhat We''re Looking ForStrong organisational skillsClear and confident communicationGood administrative accuracy and ..... full job details .....