Customer Service Advisor

CUSTOMER SERVICE AGENT NEEDED! Our client are an exciting start-up - an industry disrupter! They offer market leading products and incredible customer experiences.This FULL TIME, potentially TEMP-TO-PERM role is for a Full-time Customer Service Assistant Mon -Fri, 09:00-17:00, with ad hoc weekend shifts. As the business grows, working patterns and rota requirements may change, so a flexible approach is important. Harrow, Hybrid (3 days in office, 2 at home) Salary: 14-16 per hour- Excellent benefits package including holiday pay, pension, discounted products, carbon offsetting, This critical role requires you to: Manage the central customer platform (live chat, social, email and phone - around (Apply online only) interactions daily!) Provide first-line support in the company tone of voice (product advice, shipping queries, issue resolution) Edit customer orders and liaising with production and shipping teams Manage and track refund requests Support monthly customer service reporting, setting targets and driving improvements Manage the social community and promote and improve Trustpilot and Google ratings Conduct weekly customer outreach to build relationships and gather insights Support general office tasks (ordering, invoicing, etc.) You will need to have the following skills - without exception: Organised - confident managing multiple tasks and conversations at once Detail-oriented - able to connect the dots across teams to meet customer needs Methodical - comfortable ..... full job details .....