Customer Service Advisor

Customer Care AdvisorLocation: Stroud Pay Rate: 13.33 per hour Hours: Monday to Friday, Full Time, 9:00am - 5:30pm Contract: Temporary until October 2026, with potential for extensionAre you passionate about delivering outstanding customer service and making a real difference in people''s lives?We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care.In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism.Key ResponsibilitiesHandling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionalsProcessing customer orders and prescriptions accurately and efficientlyResolving customer queries promptly and professionallyManaging and escalating complaints in line with company proceduresSupporting courier and delivery-related queriesMaintaining accurate customer records and documentationBuilding strong relationships with customers and internal teamsSupporting continuous improvement initiatives within the departmentWorking collaboratively to ..... full job details .....