Customer Service Advisor

Customer Service AdvisorOngoing Temporary contract Full time£14.12 per hourOur client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £14.12.As a Customer Service Advisor, you will be responsible for providing exceptional customer service and addressing enquiries and concerns promptly and efficiently. Your primary duties will include answering customer calls, responding to emails, and resolving any issues or complaints in a professional and courteous manner.Key Responsibilities:Handle a high volume of incoming customer calls and emailsProvide accurate and timely information to customers regarding products and servicesResolve customer complaints and concerns effectively, ensuring customer satisfactionMaintain accurate customer records and update relevant databasesEscalate complex issues to the appropriate departments when necessaryCollaborate with other team members to ensure a seamless customer experienceStay up-to-date with knowledge to assist customers effectivelyRequirements:Previous experience in a customer service role is preferredExcellent communication and interpersonal skillsStrong problem-solving abilities with a solution-oriented mindsetAbility to handle high-pressure situations in a calm and professional mannerProficient computer skills and knowledge of relevant software applicationsFlexibility to work on a ..... full job details .....