Customer Service Advisor

Customer Service RepresentativeAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?If so, we have the perfect opportunity for you to shine as a Customer Service Representative!Location: Dryburgh Industrial Estate, Dundee, DD2 3TN and home based (flexible hybrid working pattern)Pay Rate: £13.98Enhanced: £16.23 (hours worked 20:00 - 00:00)Overtime: £20.97 (bank holidays and Sundays)Sunday/Bank holiday/Overtime after 8pm - Midnight £23.22Hours: Full time, 5 days, 35 hours per weekShifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00Late Shift Pattern - hours between 13:00 - 23:00Training:Office based on site for the first 6 weeksDuration: Temporary Ongoing Contract Our client is one of the UK''s leading retailers, they''re committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.What You''ll Do:Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.Assist customers with order queries, delivery updates, product information, and more, ensuring ..... full job details .....