Customer Service Advisor

Customer Service Advisor Contract Type: TemporaryStart Date: April 27th, 2026Contract Length: 6 monthsWorking Pattern: Full Time (Mon-Fri, 9 am - 5 pm)Work Arrangement: 3 days per week from homeLocation: Conveniently based in City Centre, Manchester, our office is just an 8-minute walk from Manchester Piccadilly train station and only 1 minute from Piccadilly Gardens tram station. Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you! Our client is seeking a dedicated Business Banking Telephony Advisor to join their dynamic team in the heart of Manchester.Role Overview: As a Business Banking Telephony Advisor, you will be the first point of contact for business banking customers, providing outstanding support for a variety of inquiries. Your role is vital in helping businesses operate confidently and efficiently.Key Responsibilities:Handle inbound calls from Business Banking customers with professionalism, empathy, and efficiency.Strive for strong First Point of Contact (FPOC) resolutions to enhance customer satisfaction.Utilize business banking platforms to guide customers effectively through their inquiries.Encourage customers to use digital and self-service channels, boosting their confidence in available tools.Ensure compliance with risk, regulatory, and process standards while maintaining fair customer outcomes.Essential Skills:Customer Experience: A passion for ..... full job details .....