Customer Service Advisor

*Customer Service Advisor* (Contract)Duration: 12 Months (Possibility for extension)Location: Manchester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidatesRole ProfileAre you ready to take your career to the next level in the dynamic world of investment banking? We are seeking a dedicated Customer Service Advisor to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about providing exceptional service.Key Responsibilities:Serve as the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. While the role is predominantly phone-based, you''ll also engage in independent case investigations.Deliver high-quality service consistently, managing client conversations with confidence while meeting challenging productivity and quality targets.Execute telephone trades accurately and efficiently, adhering strictly to client instructions, regulatory requirements, and established procedures.Address both straightforward and complex shareholder queries, providing clear and confident technical support while taking ownership of issues until resolved.Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgment, attention to detail, and structured problem-solving techniques.Drive first-contact resolution wherever possible, escalating only when necessary and retaining ownership ..... full job details .....