Customer Service Advisor

Customer Service Advisor Customer Service Representative Customer Support AdvisorCrewe 27,584- 28,784 per annum Monday to Friday, 9am-5pm Work from Home Fridays PermanentIntroductionAcorn by Synergie is recruiting for an experienced Customer Service Advisor to join a rapidly growing business in Crewe.This is an excellent opportunity for someone who enjoys helping customers, solving problems and delivering a high standard of service. You''ll join a supportive and collaborative team where career development, training and work-life balance are genuinely valued.What We Offer 27,584- 28,784 per annum.Monday to Friday, 9am-5pm.Work from home every Friday.No weekend working.Ongoing training and career development opportunities.Internal progression opportunities.Wellness and employee well-being programmes.Prize incentives and team-building activities.Paid social events.Friendly, supportive and inclusive working environment.Key DutiesHandle customer enquiries via telephone, email and live chat.Provide accurate information about products and services.Resolve customer queries and issues efficiently, escalating where necessary.Maintain accurate records of customer interactions.Build positive relationships with customers and provide a consistently high standard of service.Work collaboratively with colleagues to achieve customer service and performance targets.Use internal IT systems to manage customer information and enquiries.RequirementsPrevious customer service experience is preferred ..... full job details .....