Customer Service Advisor - Account Coordinator

Customer Service Advisor - Account CoordinatorManaging customer relationships, orders, and enquiries in a dynamic manufacturing environment. My client is an industry-leading manufacturer, known for both the quality of their products and their exceptional customer service. They are a well-established, supportive business with excellent staff retention and a strong reputation within their field. Due to a recent internal change, they are now looking to recruit an additional Customer Support / Account Coordinator to join their team. Full-time Monday - Friday 9:00am - 5:00pm Newcastle-under-Lyme Office based £25k - £27k Role This is a varied and fast-paced position where you will manage and support a portfolio of existing, new, and prospective customers, ensuring a consistently high level of service is delivered. Working closely with both the Customer Support and Sales teams, you will act as a key point of contact, handling enquiries, processing orders, and supporting the wider business. Day-to-day responsibilities will include: Managing customer enquiries via email and telephone, ensuring prompt and professional responses Processing sales orders, preparing quotations, and generating invoices Handling customer complaints with urgency and care, ensuring resolution within set timeframes Interpreting customer requirements, including working from lists and technical plans Supporting with breakdown-related queries and requests Assisting with answering incoming calls in a ..... full job details .....