Customer Service Advisor

Customer Support ExecutiveLocation: Rayleigh, EssexSalary: £27,000 - £29,000 per annum (Dependent on Experience)About the RoleWe are seeking an enthusiastic and organised Customer Support Executive to become an integral part of our clients growing team based in Rayleigh. This is an excellent opportunity for someone who enjoys providing first-class customer service while supporting sales activities in a busy manufacturing and distribution environment.The successful candidate will be responsible for managing customer enquiries, processing orders, preparing quotations and working closely with colleagues across production, logistics and purchasing to ensure customers receive an efficient and professional service from enquiry through to delivery.Key ResponsibilitiesRespond to customer enquiries by telephone and email in a timely and professional manner.Accurately process customer orders and maintain order information using the company''s business management system.Prepare customer quotations and proactively follow up to maximise sales opportunities.Develop and maintain positive relationships with both new and existing customers.Provide advice on product availability, pricing, lead times and delivery schedules.Resolve customer issues efficiently, ensuring a positive outcome wherever possible.Coordinate with warehouse, production and purchasing departments to ensure orders are fulfilled accurately and on schedule.Monitor the progress of customer orders and communicate updates ..... full job details .....