Customer Service Advisor

Recruiting now for a Customer Service Advisor to join a friendly team on a Temp to Perm basis. About the Customer Service Advisor role: Monday to Friday - No weekends! Working hours are either 8am-4:30pm or 9am-5:30pm 26,436 per annum Temp to permanent role, starting on 24th August Office based role in Stratton area (on main bus route) Duties for the Customer Service Advisor role: Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required Liaise with various parties including transport providers Liaise with other internal team members Entering information on two different customer record systems Dealing with transport and customer queries Entering information into reporting spreadsheets Build and maintain relationships with key customers Ensure procedures are adhered to in line with company policy and best practice Experience / Skills required for the Customer Service Advisor role: Good PC skills, including experience of Microsoft Office Excel, Word and Outlook Excellent interpersonal and active listening skills Clear communication skills and a strong command of the English language Strong attention to detail and articulate both verbally and written Ability to work independently Passionate about good customer service experience To be considered for the Customer Service Advisor role apply ..... full job details .....