Customer Service Advisor (75% Home Based)

PART-TIME CUSTOMER SERVICE ADVISOR HYBRID EDINBURGH 28.5 HOURS Alexander Steele Recruitment is delighted to be recruiting for a Customer Service Advisor on behalf of a fantastic organisation based in Edinburgh. This is an excellent opportunity for someone looking for genuine part-time flexibility, hybrid working and a role where customer service and making a difference to customers really matters. THE WORKING PATTERN The role is 28.5 hours per week, with the following working pattern: Monday Start between 8:45am and 10:00am, followed by an 8-hour shift Friday Start between 8:45am and 10:00am, followed by an 8-hour shift Saturday 9:00am 5:00pm (home) Sunday 10:00am 4:00pm (home) You will work at least Monday or Friday from the Edinburgh office, with your remaining shifts working from home. FREE PARKING at the office. The Saturday and Sunday shifts are home-based, giving you the flexibility to work from home across the weekend while still having regular opportunities to connect with colleagues in the office. THE ROLE As a Customer Service Advisor, you will provide excellent telephone-based customer service, taking customer orders, answering enquiries and resolving issues. You will build trusted relationships with customers, ensuring every interaction is handled with genuine care while also working towards clear contact centre performance and customer satisfaction targets. You will use modern telephony and CRM systems, manage customer information accurately and securely, ..... full job details .....