Customer Service Advisor

Customer Service Advisor (Contact Centre) East SuffolkLocation: Remote / Hybrid Melton IP12 (Equipment Collection) Lowestoft, NR33 (Contact Centre Location)Salary: £14.59 per hourFull Time Monday to Friday 8:45am to 5:00pm - 37 hoursContract: Initial 6 week contract with potential extensionMain PurposeJoin a skilled Customer Services team delivering high-quality support across a range of Council services. Provide an excellent customer experience by resolving enquiries at the first point of contact through telephone, email, web chat, social media, text message and face-to-face channels. Promote digital services, identify opportunities to improve efficiency, and deliver value for money.Our Values Proud Believing in who we are, what we do and where we live.Dynamic Transforming the future with you in mind.Truthful Honest and clear in all we do.Good Value Delivering outstanding services smartly and economically.United Working together as one team. Key Responsibilities Provide advice, information and case resolution across a wide range of Council services through multiple communication channels.Resolve customer enquiries efficiently, aiming for first-contact resolution wherever possible.Deliver excellent customer service by following through on commitments and meeting Customer Service Standards.Build positive relationships with customers, colleagues and partner organisations.Maintain knowledge of Council services, including Elections, Environmental Services, Garden Waste, Housing ..... full job details .....