Customer Service Advisor (4 on/ 4 off nights)

Customer Service Advisor (4 on/ 4 off nights)Salary: 16.11 per hour (Combined standard rate and shift allowance) Location: Capgemini, Inverness or Nairn Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days)Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.What you''ll do Respond to customer requests via telephone, email, and web chatLog all requests using the appropriate call logging softwareResolve issues or provide advice and guidance where possible over the phoneAssign calls to the relevant support teams when neededAction Back Office requests when requiredAdvise customers and support teams on known problems/workaroundsKeep customers updated on the progress of their request or incidentContribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.What you''ll bring Excellent communication skills, both verbal and writtenA genuine passion for delivering great customer serviceWillingness to learn and adaptAbility to work independently and as part of a teamStrong problem-solving skillsConfidence working under pressure If you''re looking for a steppingstone into a career in technology, this could be your next ..... full job details .....