Up to £16.11 per hour
About the Role
A Customer Service Advisor (4 on/ 4 off nights) position is available in Inverness with Manpower UK, working on behalf of Capgemini. This temporary role pays up to £16.11 per hour, combining standard pay with a night shift allowance. The working pattern follows a four-on, four-off rota covering night hours from 18:00 to 07:00. As the primary contact for customers, you will deliver first-line IT support, handling queries through telephone, email, and web chat. Key responsibilities include logging requests using dedicated software, resolving issues over the phone, assigning tasks to relevant teams, and processing back-office requests. Strong communication skills and a methodical approach are essential for success in this position.
Customer Service Advisor (4 on/ 4 off nights)
Salary: £16.11 per hour (Combined standard rate and shift allowance)
Location: Capgemini, Inverness or Nairn
Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days)
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you''ll do
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you''ll bring
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you''re looking for a steppingstone into a career in technology, this could be your next move.
Interested£ Apply today!
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Other jobs of interest...
Up to £16.11 per hour
Perform a fresh search...
-
Create your ideal job search criteria by
completing our quick and simple form and
receive daily job alerts tailored to you!