Up to £13.45 per hour
About the Role
Manpower UK seeks a Customer Service Advisor (4 on/ 4 off days) in Inverness, working with client Capgemini on a temporary contract paying up to £13.45 per hour as a Living Wage Employer. The shift pattern runs 6:00am to 6:00pm over four days on, four days off once training is complete; initial training follows Monday to Friday day shifts. The post holder acts as first point of contact, delivering first-line IT support by telephone, email and web chat, logging requests in call software, resolving queries where possible and assigning cases to the relevant support team. Strong communication, accuracy and customer focus are essential.
Customer Service Advisor (4 on/ 4 off days)
Salary: £13.45 per hour (Living Wage Employer)
Location: Capgemini, Inverness
Hours: 4 days on / 4 days off shift pattern, working 6:00am to 6:00pm once trained. The initial training period will be Monday to Friday day shift
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you''ll do
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident * Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you''ll bring
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you''re looking for a stepping-stone into a career in technology, this could be your next move.
Interested£ Apply today!
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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