Customer Service Advisor

Customer Service Advisor Rugby, Warwickshire 27,000 8-Month Fixed Term Contract Monday - Friday The Opportunity We are recruiting on behalf of a well-established business in Rugby for a Customer Service Advisor to join their team on an 8-month fixed-term contract. This is a fantastic opportunity for an experienced customer service professional who enjoys working in a fast-paced environment and acting as the key link between customers and internal departments. You will be responsible for managing customer enquiries, processing orders, coordinating deliveries and ensuring customers receive an excellent level of service throughout the entire order process. Working closely with sales, logistics, warehouse, transport and supply chain teams, you will play an important role in maintaining customer satisfaction and supporting business operations. Key Responsibilities: Deliver a high level of customer service via telephone and email Process customer orders accurately and efficiently Prepare and issue customer quotations Maintain accurate customer records and update internal systems Liaise with customers regarding deliveries, shortages, lead times and order updates Work closely with warehouse, transport, logistics and supply chain teams Raise invoices and ensure customer charges are applied correctly Process pro-forma invoices and monitor payments before dispatch Resolve customer queries and escalate complaints when required Maintain accurate administration and customer service ..... full job details .....