Customer Service Adviser

Customer Service AdvisorLocation: Peterborough (Office Based) Type: Full-time, Permanent Salary: Competitive basic salary with a realistic OTE £28,000 - £30,000 Are you ready to take the next step in your customer service career? Join IMH, part of the UK s leading new homes mortgage specialist, The New Homes Group where you ll be a vital part of helping over 70,000 Lifetime Members manage their mortgages with confidence.Why This Role?• Exciting career progression: Unlock opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy based on your performance.• Comprehensive training and support: We invest in your growth with industry-leading training, coaching, and ongoing development.• Competitive pay + commission: Earn a competitive starting salary with monthly performance-based bonuses, plus the potential for a guaranteed 3-month commission upon joining the company, subject to meeting qualification criteria.• Great working environment: Beautiful countryside offices in a converted barn with free onsite parking.• Work-life balance: Monday to Friday, 9AM 5:30PM.What You ll Do:• Re-engage and support our Lifetime Members by preparing them for their mortgage reviews.• Deliver exceptional customer service over the phone with clarity, empathy, and professionalism.• Maintain accurate client records and handle increasingly complex mortgage enquiries as you grow in the role.• Be part of a fast-paced, dynamic team where your contribution truly matters.Who You Are:• ..... full job details .....