Customer Service Adviser

JOB TITLE: Customer Service AdvisorPAY: 14.40p/hrLOCATION: DundeeHOURS: Full Time, 35 hours per weekWORKING PATTERN: Our work style is hybrid, which involves spending at 2 days per week, or 40% of our time, in our office. We''ll just need your commitment to 35 hours across Mon-Fri (9.00am-5pm). The first 2 weeks will be 100% office based for training.START DATE: 3rd AugustCONTRACT: 6 months About this opportunityOur Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our investment customers?Our Investment Customer Services function plays a vital role in supporting customers with their queries, concerns, and formal complaints. Ensuring complaints are handled accurately and efficiently is key to delivering fair customer outcomes.We''re currently looking for people who care about customers to join our Complaints Support team at Lloyds Banking Group.As a Customer Service Advisor, you''ll be the first point of contact for customers raising concerns. You''ll take inbound calls to log and clarify new complaints, ensuring all details are captured accurately from the outset. You''ll also review existing complaint cases to ensure records are complete and up to date, while supporting the team with associated administration.You''ll build trust with customers on every call you take. By listening carefully, asking the right questions, and paying close attention to detail, you''ll make sure complaints are ..... full job details .....