Customer Service Adviser

This is a full time, permanent position based in Tonbridge, Kent.

The successful candidate will be the first point of contact for incoming calls, enquiries, and will provide quotations and advice to customers. They will work closely with the Commercial Manager while liaising with the Operations Controller and other departments to ensure targets are met and a high level of customer service is provided.

Main responsibilities:

• Responding to customer enquiries via phone, e-mail and video conferencing
• Producing and following up quotations
• Progressing priority orders
• Supporting external sales and marketing activities and initiatives
• General office administration

Key Skills and Experience

The successful candidate will have the following qualities and experience:-

Essential

• A natural customer / commercial focus
• The ability to absorb and retain technical information
• A confident and professional telephone manner
• Strong IT skills (MS Office)
• Excellent organisational and communication skills
• Good literacy and numeracy
• Strong attention to detail

Hours of work are Monday to Friday.

A competitive remuneration package will be offered dependent on the applicants skills and experience.

Benefits: include a contributory pension & discretionary performance based bonus.