Customer Service Adminsitration

My-client-is-a-growing-business-based-in-the-Swinton-area.-There-is-an-urgent-need-for-2-candidates-on-a-3-month-FTC.-These-roles-are-based-around-Administration/Data-Input-and-Customer-Service.

Reporting-to-the-Customer-Service-Manager,-these-roles-are-responsible-for-the-maintenance-of-new-customers,-contractors-and-general-customer-service.-The-roles-involve-working-very-closely-with-Clients,-Account-Management-&-the-Operations-Desk.

This-role-has-a-key-focus-on-ensuring-high-levels-of-data-quality-and-customer-service-throughout-all-areas-of-the-business-and-will-undertake-constant-validation-and-monitoring-of-all-data-input-to-our-systems.-The-role-requires-the-ability-to-work-independently-and-with-focus-on-new-customers-and-full-query-resolution.-

Key-Responsibilities-include;

• Set-up-of-System-Customer-Account-Records
• Set-up-of-System-Contractor-Account-Records
• Generation-&-sending-of-all-Customer-Manuals
• Validation-of-Completed-Sales-Orders-
• Assist-with-any-required-data-cleaning-activities-required-by-the-Head-of-Data.
• Any-other-Data-Management-tasks-as-required-on-an-ad-hoc-basis.
• Dealing-with-customers-via-the-phone-and-query-resolution
• Handling-queries-from-customers-and-contractors-

The-right-candidate-will-have-experience-in-Customer-Service,-working-on-the-phone-and-e-mail.-You-will-also-have-excel-knowledge-

This-role-is-office-based-in-Swinton