Customer Service Administrator

IMMEDIATE STARTOur client is going through a very busy period at present and looking for additional administrative and customer service support in their offices in Basingstoke.If you have experience working in fast aced customer service environments and possess great IT skills this maybe ideal for you. You will have a confident telephone manner, great attention to details and enjoy working in an environment where duties are varied. Full training will be given.DutiesYou ll be a helpful point of contact for customers, contractors, and trades staff mostly by phone.You''ll ensure the most effective and efficient booking and scheduling of appointments for worksUse an appointment/booking/scheduling systems to update information and job progressChecking appointments are attended and completed within set timescales.Reschedule jobs when needed, ensuring the customers are kept in touch with. Processing invoices and general administrative dutiesSkills and ExperienceYou ll be confident in the use of computer programmes and be able to learn new systems quickly.Able to work in a fast-paced busy role, so able to multi-task and prioritise workload whilst always remaining calm and professional, especially when liaising with customers.You ll have strong communication skills with a great telephone manner and have confidence to deal with challenging customersYou''ll will have experience working in a busy, customer focused role or administration previouslyWorking Hours37 hours a week (Mon - ..... full job details .....