Customer Service Administrator - Warrington

Join the Team That Keeps Our Community Safe and Secure!

Are you ready to make a real impact in your community? Our client, a highly respected local government organisation, is on the lookout for passionate individuals to support their field operation and achieve service delivery performance targets. This role brings a variety of challenges and tasks, you will be instrumental in protecting the public and making a difference to people''s lives.

Assignment Details:

• The role is working 40 hours per week, working between the hours of 6:30am-8:30pm (rolling shifts every 6 weeks) and you will be working 2 in 4 weekends.
• Pay rate is -12.71
• Start Date 13th April
• Training will be onsite for expected 3-4 weeks between the hours of 9am-5pm , once complete the role will become hybrid - working 3 days from home and 2 days at the Warrington office.

Why You''ll Love Working With Us:

• Gain invaluable hands-on experience
• Thrive in a supportive and inclusive work environment
• Unlock opportunities for personal and professional growth

Your Role:

• Identify, investigate and manage data for daily/weekly reporting
• Raise required documents for non-compliance reporting to External Agencies
• Collation and distribution of required evidence requested by internal and external customers
• Dealing with incoming and outgoing communication from all customers
• Diary Management including listing court cases; updating Microsoft outlook diary and systems
• Manage and process team email inboxes and queries
• Receive and accurately process all notifications and enquiries in relation to electronic monitoring orders
• Deal with specific requests for compliance, witness statement''s and subject event history from internal and external customers
• Liaison with Internal personnel and external agencies including (but not limited to) Courts, Police, CPS, Probation and YOS/YOTs
• Update and maintain required records and systems
• Conduct work audit process including regular quality reviews

What You Bring:

• No prior experience needed - we''ll provide all the training you need!
• Excellent IT skills, including but not limited to Microsoft packages
• Excellent Communication skills both verbal and written
• BPSS clearance (handled by Adecco upon successful application)
• DBS clearance (or a willingness to obtain one)
• Outstanding communication and interpersonal skills with an excellent standard of verbal English
• Ability to work flexibly, both independently and as part of a dynamic team
• Keen attention to detail and strong problem-solving abilities

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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